Who we are
This website and the Belong app are run by Belong Interiors, a home interior design studio in India. Under India’s Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data you share with us through them. Using the Belong app is also covered by our Terms of Use.
What you share on our website
Our home planner and Bloom, the chat helper on every page, ask for your name, phone number, preferred contact method and project requirements; the planner also asks for your email. Neighbourhood, project name and personal notes are optional. Please leave out sensitive information or details about other people.
When it is sent
Nothing reaches us until you choose to send it. Until then, your answers are kept only in your browser, so you don’t lose them:
- Home planner: in this browser tab (session storage), so a refresh doesn’t lose your place. They are cleared when you send your story or close the tab.
- Bloom chat: on this device (local storage), including your name and phone number once you have typed them, so you can pick up where you left off on a later visit. They are cleared when you send your story or start the chat again.
A successful submission gives you a reference number. If you open an email draft or WhatsApp instead, that app handles sending it.
Why we use it, and your consent
We use submitted details only to respond to your enquiry, discuss your project and manage follow-up, including any project that results. By sending your home story, you consent to this use. Submitting a brief does not subscribe you to marketing. You can withdraw your consent at any time by emailing hello@belonginteriors.com. We will then stop using your details and delete them, unless the law requires us to keep a record.
The Belong app
The Belong app, at nest.belonginteriors.com, is the private space for families whose homes we design and build. The next few sections explain what it holds, who can see it and why.
We use what’s in the app only to deliver and support your project: to share progress, record your decisions and approvals, answer your requests, issue documents and keep track of payments. By signing up, you consent to this use. You can withdraw your consent at any time, as explained in Your rights.
Your account and sign-in
You sign in with a six-digit one-time code we send to your email, or with Google if you choose. There are no passwords. We may later let you sign in with a code sent by SMS to your mobile number, and we will update this page if we do. Supabase runs sign-in for us.
For your account, we keep your name, your email address, your mobile number if you add one, and how you sign in. If you choose Google, Google shares your name, email address and profile picture with us.
If you sign up without an invitation, you wait until our team approves your access. For that approval, we keep a snapshot of the name, email, phone number and sign-in method you signed up with.
Family members
A home’s owner, or our team, can invite family members by email or Indian mobile number. To do that, we keep the email address or number and the role they’re invited to. Invitations to an email address are sent by email, and every invitation expires after 14 days.
Everyone on the same home can see each other’s first names and roles. Owners approve decisions, quotes, agreements and handover; family members can view the project and ask questions. If you invite someone, please check that they’re happy for you to share their details with us.
Your project records
The app keeps a shared record of your project, added to by our team and by you:
- progress updates and milestones
- decisions we ask you to make, and your responses
- requests you send, and the messages about each one
- snag reports and handover checklists
- documents we issue, like quotes, agreements, change orders, invoices, handover packs, warranties and care guides
When an owner accepts a quote or agreement, or asks for changes, we record who responded, when, which version and any note. That record is how we both know what was agreed.
Photos and documents
You can attach photos (JPEG, PNG or WebP) or PDFs to requests and snag reports: up to five per message, and up to 10 MB each. Our team adds site photos and project documents.
All of these are stored privately. The app shows them through short-lived links, which stop working after one hour for photos and five minutes for documents.
Please avoid photographing people, especially children, and leave out any documents that aren’t needed.
Invoices and payments
You pay outside the app, by bank transfer or UPI, to the details printed on the invoice we issue. The app doesn’t collect card, bank or UPI credentials. We will never ask for card numbers, OTPs or passwords through it.
When our team has verified a payment, we record the receipt. The app then shows your invoice totals, verified receipts and balance. If payment details ever look different from what you expect, call our team before you pay.
People working on your home
So families know who’s on site, the app shows the first name, role and photo of each person working on their home, whether their ID has been checked, and their shift times from yesterday to a week ahead. It shows only the site supervisor’s work phone number, and no one else’s.
We keep attendance records for the project. If you work on a Belong site, the rights on this page are yours too.
Emails from us
We email you when something needs your attention, like a reply to your request or an invitation. These emails say what changed and link to the app. They don’t contain your private project details.
You can switch off reply, decision, payment and update emails in Profile & settings. Account and invitation emails are always sent.
Our team also gets alert emails about requests, access sign-ups and data requests, so someone can pick them up.
Who can see it and where it is handled
Authorised Belong team members can see enquiries and project records in our private console. In the Belong app, the people on your home can see your project too, as described above.
These service providers process information on our behalf to run the website and the app:
- Supabase: our database, sign-in and private file storage, for enquiries and the Belong app.
- Vercel: hosts the website and the Belong app. In the Belong app, Vercel Web Analytics and Speed Insights collect page views and performance measurements, such as the page address, referrer, device type, browser and country, without cookies.
- Resend: sends our emails, so it receives your email address and the message.
- Google: only if you choose to sign in with Google. Google shares your name, email address and profile picture with us.
These providers may store or process information outside India. Meta is involved only when our team connects Belong’s own social accounts. To limit spam, the website stores a keyed hash of your email and network address in short-lived rate-limit counters; it does not store the raw network address in the enquiry.
How long we keep it
We keep enquiry records, and your Belong app account, project records, messages and photos, until three years after your project, or our last conversation about it, ends. After that, we delete them.
Issued invoices, payment receipts and accepted agreements are kept for as long as Indian tax and company law requires, currently up to eight years after the financial year they relate to.
Answers you never send stay only in your browser, as described in “When it is sent” and “Your browser”, and never reach us.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it, and give you a copy
- correct, complete or update your details
- erase your details when they are no longer needed
- stop using your details, by withdrawing your consent
- nominate someone to use these rights for you in the event of death or incapacity
In the Belong app, open Profile & settings from the account menu. There you can:
- edit your name, and see the email address and phone number we’ve verified for you
- choose which emails you get
- use “Download my data” or “Delete my account”. Each one sends a request that our team completes, so it isn’t instant
- use “Sign out of all devices”
You can also email hello@belonginteriors.com to use any of these rights, including nominating someone or correcting anything you can’t change in the app. Withdrawing consent for the Belong app means we close your account, as described in Deleting your account. We may ask you to confirm your identity before acting on a request. If you’re not happy with how we handle it, see Questions and complaints.
Deleting your account
When you ask us to delete your Belong app account, our team will:
- delete your sign-in account
- remove your name from your project records
- keep the records the law requires, like issued invoices, receipts and accepted agreements, for the time set out in How long we keep it
- keep a record that you asked, and when we completed it
If deleting your account would leave a live project without an owner, we’ll contact you to talk it through first.
Questions and complaints
For privacy questions or grievances, contact the Grievance Officer, Belong Interiors, at hello@belonginteriors.com. We will acknowledge your message and respond within the time the law requires. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Our services, including the Belong app, are for adults planning their homes. Please do not use the home planner or the Belong app if you are under 18.
Belong’s own social accounts (not visitor data)
This section covers how our team connects Belong’s own Instagram and Facebook pages. It doesn’t involve your data as a website visitor. When an administrator connects a social account, the private console uses Meta to read the selected Page or Instagram professional account and to publish posts that the administrator explicitly reviews and submits. Account identifiers, imported posts, content drafts, media and publishing records are stored in the workspace. Access tokens are encrypted on the server. Belong does not ask for your Instagram or Facebook password.
Removing a social connection or its data
An administrator can disconnect an account in Social studio to remove its stored access token. You can also revoke Belong in Meta’s Business Integrations settings. Disconnecting does not delete posts already published on Instagram or Facebook, or the workspace’s editorial records. To request removal of imported account data, drafts, media or publishing records, email hello@belonginteriors.com with the account or Page name. Once we have verified your authority over the account, we will delete the requested records.
Your browser
This site remembers a few things in your browser only. None of it is sent to us:
- unsent home planner answers, for this tab only, and unsent Bloom chat answers, including contact details
- rooms you save in Spaces and journal stories on your reading list
- ticks on the planning checklist, your planning priorities and the questions-to-ask list
- your “little sounds” setting, Bloom’s chat size and whether you asked Bloom to stay quiet for a while
You can remove all of these at any time by clearing this site’s data in your browser settings. The marketing site does not use cookies for tracking, advertising trackers or social-media tracking pixels. External social links take you to those services under their own policies.
The Belong app uses cookies to keep you signed in, and remembers a few display preferences on your device. It does not use advertising cookies, and its analytics work without cookies.
Changes to this policy
If we change how we handle your details, we will update this page and the date at the top. If a change matters for the Belong app, we’ll also flag it in the app.