Now hiring · Kochi studio
Client Experience Lead. The Keeper of Good News.
You’ll look after every family we work with: first enquiries, visits, updates, gentle reminders and the small moments that make people feel cared for.
- Type Full-time
- Team People & stories
- Where Kochi studio
- Experience Early career welcome
The job, honestly
What you’ll own, and a day of it.
Yours to own
- Answer every enquiry warmly and quickly.
- Plan consultations and visits around people’s real lives.
- Share news clearly, the good and the not-so-good.
- Gather feedback and turn it into better habits.
- Plan the handover moment families remember.
A Tuesday, roughly
- 9:30Reply to last night’s enquiries before the chai goes cold.
- 11:30Book three consultations around a newborn’s nap times.
- 2:30Call a family about a delay before they have to ask.
- 5:00Write a handover card for a family moving in on Sunday.
Is it you?
You might be our person if…
Nobody ticks every box. If most of these feel like you, say hello.
- Hindi, Tamil or Kannada
- A love of interiors
- Using a CRM
Your first season
Room to grow, at your pace.
No sink-or-swim. A founder walks beside you until you’re ready to lead.
Your first week
Learn every step of a Belong home.
Your first month
Own enquiries and family updates.
Your first season
Shape how every family feels about Belong.
How to apply
No cover letters. Just a conversation.
Ten short steps, about ten minutes: a little about you, what sparks you, a few this-or-thats, and a link to your work. Your answers are saved as you go.
Good to have handy:
- A time you turned an upset customer into a happy one.
- The note you’d send a family on move-in day.
- The best service you’ve ever had, and why it stayed with you.
We reply to every application, and a no always comes with a reason. Your details are used only for hiring; see our privacy notice.
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